Privacy Policy | Zira Bio

Zira Bio ("we," "us," or "our") operates the website zirabio.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us about our medical device products and services.

1. Information We Collect

We collect information you provide directly to us, including:

→Name, email address, phone number, and organisation name when you submit an enquiry or download our buyer's guide
→Technical and clinical requirements you share when requesting a product quote
→Communication history from emails and WhatsApp messages you send to us

We also automatically collect limited technical data when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This is collected through analytics tools described below.

2. How We Use Your Information

→To respond to your product enquiries and provide quotations
→To send the Nepal Hospital Equipment Buyer's Guide when requested
→To schedule product demonstrations and site visits
→To provide post-installation technical support and maintenance services
→To improve our website content and user experience based on aggregate analytics data
→To comply with applicable laws and regulations in Nepal

3. Analytics & Third-Party Tools

Our website uses the following third-party analytics services:

Google Analytics (G-M8WM01W2JD)

Google Analytics collects anonymised data about how visitors interact with our website, including pages viewed, time on site, and traffic sources. This data is processed by Google LLC. You can opt out using the Google Analytics Opt-out Browser Add-on.

Microsoft Clarity (wip5gswsbq)

Microsoft Clarity records anonymised session replays and heatmaps to help us understand how visitors navigate the site. No personally identifiable information is captured by Clarity. Learn more at privacy.microsoft.com.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

→With our medical device manufacturer partners when necessary to fulfil your product enquiry
→With service providers who assist in delivering our services (e.g., email delivery via FormSubmit)
→When required by law, regulation, or a valid legal order in Nepal
→With your explicit consent

5. Data Retention

We retain your personal information for as long as necessary to provide our services and respond to your enquiries. Enquiry records are typically retained for 3 years. Analytics data is retained according to the respective providers' data retention policies.

6. Your Rights

You have the right to:

→Request access to the personal information we hold about you
→Request correction of inaccurate information
→Request deletion of your data (subject to our legal retention obligations)
→Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@zirabio.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmission.

8. Contact Us

If you have any questions about this Privacy Policy, please contact:

Zira Bio
Teku-12, Ambe Complex, Kathmandu, Nepal 44600
Email: hello@zirabio.com
Phone: +977 9805534001